If you’re a high school graduate with a passion for travel and customer service, becoming an air hostess may be the perfect career for you. This guide will walk you through the steps to take after completing your 12th grade education to become a successful air hostess in the aviation industry.
Who is an Air Hostess ?
An air hostess, also known as a flight attendant or cabin crew member, is a trained professional responsible for ensuring the safety, comfort, and well-being of passengers aboard an aircraft. This role is pivotal in the airline industry, as air hostesses play a crucial part in delivering a positive and safe travel experience for passengers. Their responsibilities extend beyond serving in-flight meals and beverages; they are trained to handle emergency situations, provide first aid, and assist passengers with various needs.
How to Become an Air Hostess:-
| Educational Qualifications | 10+2 with a degree in Hospitality or Cabin Crew Training |
| Entrance Exam | Merit-based admission/AIAEE, NCHMCT JEE, AEEE (for some universities) |
| Skills Required | Communication skills, Detail-oriented, Problem-solving, Professionalism |
| Age Limit | 18-26 years |
| Minimum Height | 5′ to 5’2” |
| Salary | ₹5 Lakhs per annum |
| Air Hostess Institutes in India | Frankfinn Institute of Air Hostess Training, Pacific Airways, Indira Gandhi Institute of Aeronautics (IGIA), Universal Aviation Academy |
Note: Airlines generally select air hostesses based on their skills and aptitude. The selection process typically involves a written test and a series of interviews.
Responsibilities and Duties of an air hostess:-
Air hostesses, also known as flight attendants or cabin crew members, have a wide range of responsibilities and duties during a flight to ensure the safety, comfort, and well-being of passengers. Their roles extend beyond serving refreshments, and they play a critical role in the overall operation of a flight. Here are the responsibilities and duties of an air hostess:
1. Pre-Flight Briefing:
Attend pre-flight briefings to receive instructions from the cabin manager or flight crew regarding flight details, emergency procedures, and special passenger needs.
2. Safety Procedures:
Conduct pre-flight safety checks, including inspecting emergency equipment, ensuring seat belts are fastened, and verifying that cabin equipment is in working order.Demonstrate safety procedures to passengers, such as the use of seat belts, oxygen masks, life vests, and emergency exits.Ensure passengers follow safety regulations and remain seated during takeoff and landing.
3. In-Flight Safety:
Remain alert throughout the flight to respond promptly to any safety-related issues, such as turbulence or medical emergencies.Provide first aid and administer basic medical assistance when needed.Assist passengers during emergency evacuations and follow established evacuation protocols.
4. Passenger Service:
Greet passengers as they board the aircraft, assist with seating, and help stow carry-on luggage.Serve meals, beverages, and snacks, ensuring passengers’ dietary preferences and restrictions are accommodated.Address passenger requests and inquiries, including providing information about the flight, destination, and connecting flights.Maintain the cleanliness and orderliness of the cabin throughout the flight.
5. Comfort and Convenience:
Monitor cabin temperature, lighting, and ventilation to ensure passenger comfort.Distribute blankets, pillows, and other amenities as needed.Assist passengers with special needs, such as infants, elderly individuals, or passengers with disabilities.
6. Conflict Resolution:
Handle passenger conflicts or disruptive behavior with professionalism and diplomacy.Ensure a calm and orderly cabin environment, especially during challenging situations.
7. Communication:
Maintain effective communication with the flight crew, including the cockpit crew and other cabin crew members, using a standardized communication system.Relay important information about passenger needs, safety concerns, or operational issues to the cabin manager and flight crew.
8. Administrative Tasks:
Complete administrative tasks, such as filling out flight reports and documenting any incidents or irregularities.Conduct post-flight checks and report any maintenance or cleanliness issues to ground personnel.
9. Cultural Sensitivity:
Show cultural sensitivity and respect when interacting with passengers from diverse backgrounds, as air hostesses often serve on international flights.
10. Personal Presentation:
- Maintain a professional appearance and adhere to the airline’s grooming and uniform standards.
11. Continuous Training:
- Participate in ongoing training and certification programs to stay updated on safety procedures, service standards, and aviation regulations.
Eligibility Criteria:-
To pursue a career as an air hostess, aspiring candidates must meet certain eligibility criteria. Here are the factors to consider:
- Generally, candidates should have completed their 12th-grade education (or its equivalent) from a recognized board or institution.A minimum educational qualification of 10+2 is typically required, regardless of the stream (Science, Commerce, or Arts).
- Most airlines have specific age criteria for hiring air hostesses.While the age limit can vary between airlines, candidates are often required to be between 18 and 27 years old.Some airlines may have different age requirements for fresh candidates and those with prior experience.
- Candidates must meet specific physical fitness and medical standards to ensure they can perform their duties effectively and respond to emergencies.This may include passing a medical examination, meeting vision and hearing requirements, and maintaining overall good health.
- Some airlines may have height and weight requirements for air hostesses.These requirements are often based on safety considerations, as cabin crew members must be able to reach overhead compartments and move freely in the cabin.
- Proficiency in English is essential, as it is the international language of aviation.Candidates should possess strong communication skills in English, as well as any other languages relevant to the airline’s routes.
- Candidates should typically be citizens of the country where they are applying to work as air hostesses. If not a citizen, candidates should have the necessary work authorization or visa to work in the country.
- Airlines often conduct background checks to ensure candidates have a clean criminal record.Candidates with any criminal history may face disqualification.
- While not a formal eligibility criterion, candidates with specific personality traits, such as patience, empathy, adaptability, and a positive attitude, are well-suited for the role of an air hostess.
Air Hostess Courses in India:-
| Certificate Course | Diploma Course | Degree Courses | Post Graduate Courses |
|---|---|---|---|
| International Air Cargo | Diploma in Airlines Management | BBA(Aviation) | PG Diploma in Airport Ground Services |
| Air Hostess Management | Diploma in Air Hostess Training | Bachelor of Hospitality and Travel Management | PG Diploma in Aviation and Hospitality Services |
| Airport Ground Management | Diploma in Air Cargo Practices and Documentation | Bachelor of Travel and Tourism Management | MBA (Aviation) |
| Air Hostess Training | Diploma in Aviation and Hospitality Management | Bachelor of Science (Air hostess training) | PG Diploma in Hospitality, Aviation, Travel, and Customer Service |
| Air Ticketing and Tourism | Diploma in Airlines and Travel Management | Bachelor of Science (Aviation) |
Entrance Exams:-
There are three main Aviation Exams in India namely Indira Gandhi Rashtriya Uran Akademi (IGRUA) Entrance Test, Air Force Common Admission Test (AFCAT) and Aircraft Maintenance Engineering Common Entrance Exam (AME CET).Other countries airlines conducts a written test,Group Discussions and Interviews.
Applying for Air Hostess Positions:
Once you have met the eligibility criteria, completed relevant training, and prepared for entrance exams, the next step is to apply for air hostess positions with airlines or aviation companies. Here’s a step-by-step guide on how to go about it:
1. Create a Professional Resume:
Craft a well-structured resume that highlights your qualifications, training, relevant skills, and any previous customer service or hospitality experience.
Include a professional summary that showcases your enthusiasm for the profession and your commitment to passenger safety and satisfaction.
2. Prepare a Cover Letter:
Write a compelling cover letter that introduces yourself and explains why you are interested in becoming an air hostess.Highlight your strengths, personality traits, and unique qualities that make you a strong candidate for the role.
3. Research Airlines:
Research different airlines and identify those that align with your career goals, values, and desired work locations.
Understand the specific requirements and expectations of each airline.
4. Check for Job Openings:
Regularly visit the careers or job opportunities section of the airline’s official website.Look for open positions for cabin crew or air hostesses, and note the application deadlines.
5. Online Application:
Complete the online application form provided by the airline.Attach your resume and cover letter, ensuring that all the information you provide is accurate and up to date.
6. Prepare for Interviews:
Be ready for various rounds of interviews, including group discussions and personal interviews.Practice common interview questions and emphasize your passion for the profession, strong communication skills, and your ability to handle challenging situations.
7. Dress Professionally:
Dress in professional attire that adheres to the airline’s grooming and uniform standards.Maintain a polished appearance throughout the selection process.
8. Attend Assessment Days:
Some airlines conduct assessment days, where candidates are evaluated through group exercises, role-play scenarios, and team interactions.Participate actively and demonstrate your teamwork and leadership skills.
9. Showcase Your Soft Skills:
Highlight your soft skills, such as empathy, patience, and adaptability, during interviews and assessment activities.Emphasize your ability to provide excellent customer service.
10. Be Flexible with Locations:
- Be open to relocation and consider applying to airlines based in various cities or countries to expand your opportunities.
11. Follow Up:
- After interviews and assessments, send a thank-you email or note to the interviewers to express your gratitude for the opportunity.
12. Prepare for Training:
- Once you receive an offer, prepare for the airline’s training program, which may include safety training, service training, and grooming standards.
13. Maintain a Positive Attitude:
- Throughout the application and selection process, maintain a positive and enthusiastic attitude, as this reflects your commitment to the profession.
Salary of an Air Hostess:-
Entry-level air hostesses in India can typically earn an annual salary ranging from ₹3 lakh to ₹6 lakh or more. This range may vary based on the airline and location.Air hostesses with several years of experience may earn higher salaries, ranging from ₹6 lakh to ₹12 lakh or more annually.
Conclusion
Becoming an air hostess is a journey filled with opportunities and challenges in the aviation industry. This guide has illuminated the path, from understanding the role’s significance to meeting eligibility criteria, choosing the right education, excelling in entrance exams, applying effectively, and finally, undergoing rigorous training and onboarding. As you embark on this career, remember that dedication, safety consciousness, and exceptional customer service will be your guiding principles. With persistence and a passion for hospitality, you’ll navigate the skies as an air hostess, ensuring passengers’ comfort and safety while embracing the adventure that awaits. May your career soar to new heights in this dynamic profession.
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Frequently asked questions (FAQs) to help guide you on how to pursue this career path:
1. What are the basic requirements to become an air hostess after 12th?
- You must have completed your 12th grade (or equivalent).
- You should be at least 18-21 years old, depending on the airline’s requirements.
- You must have good communication skills and fluency in English (and sometimes other languages).
- Physical fitness and a well-groomed appearance are essential.
2. What subjects should I choose in 12th grade to become an air hostess?
There are no specific subject requirements, but having a background in hospitality, tourism, or communication-related subjects can be beneficial.
3. How do I apply for air hostess training courses?
Research and select an aviation training institute or academy that offers air hostess training programs.Check their admission criteria and application process.Submit your application along with the required documents.
4. What documents do I need to apply for air hostess training?
Generally, you’ll need your 12th-grade certificate, identification documents (such as a passport or driver’s license), and passport-sized photographs.
5. What is the duration of an air hostess training program?
The duration can vary but typically lasts for 6 months to a year, depending on the institute and the specific program.
6. What will I learn during air hostess training?
Training covers various aspects, including safety procedures, first aid, customer service, in-flight service, grooming and etiquette, and more.
7. Do I need any specific physical attributes to become an air hostess?
Airlines often have height and weight requirements, but these can vary. A well-proportioned physique and good health are generally required.
8. How can I prepare for interviews and group discussions during the selection process?
Practice good communication skills, body language, and grooming.Read up on current affairs and aviation industry news.Be confident, and practice answering common interview questions.
9. Is it necessary to know other languages besides English?
Knowing additional languages can be an advantage, especially if you’re applying to international airlines.
10. What are the career prospects and growth opportunities for air hostesses?
You can progress to positions like Senior Flight Attendant, In-Flight Supervisor, or even Ground Staff roles in the airline industry.Some air hostesses also transition to careers in management, training, or sales within the aviation industry.
11. What’s the salary range for air hostesses?
The salary varies based on the airline, experience, and route. Entry-level salaries may be modest but tend to improve with experience.
12. How can I stay updated with the latest job openings for air hostesses?
Check airline websites for career opportunities.
Join online job portals, attend job fairs, or connect with aviation recruitment agencies.
Network with current or former air hostesses and industry professionals.